Rand McNally FAQs
 

1)  Q:  How do I read your on-line maps?
2)  Q:  I entered an address, but the result was different from what I expected. Why?
3)  Q:  How do I place an order?
4)  Q:  How secure is your website?  I’m concerned about credit card fraud.
5)  Q:  I’ve forgotten my Rand McNally password.  What do I do and how quickly will I receive it?
6)  Q:  I’ve forgotten by Perly’s on-line mapping user name and/or password.
7)  Q:  How can I check the status of my order?
8)  Q:  May I return or exchange a product?
9) Q:  What taxes and other charges will I incur?
10)  Q:  I didn’t see my question in the FAQ section of the website.  How can I contact you to ask my question?

1)  Q:  How do I read your on-line maps?

A:  All of our maps have north at the top, west to the left, east to the right, and south at the bottom. The arrows or letters in the map's frame are clickable and will move the map coverage in these directions. Each map also has a clickable barscale on the left. The units are in miles. 

To change to kilometers, click on “Show Advanced Options” and select kilometers for distance units.

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2)  Q:  I entered an address, but the result was different from what I expected. Why?

A:  There are several possible reasons. Our software does its best to recognize what you've typed and match it against a large database of addresses. For best results, try these tips:
Address field: We can only route to or map street addresses with street numbers and street names or the intersection of two streets. We are not able to recognize post office boxes, apartment numbers or vanity names for buildings. We also cannot recognize geographic features, names of housing developments, or names of businesses.
The street name you've entered may be spelled differently than the actual street. In this case, our system tries to find a close match to the street or city name that you've entered and returns that map. If no street match can be made, a map will be generated of the postal code or zip code area (if entered) or the city instead.
City, province, and state fields: Although our system will try to find a close match for misspelled city names, for best results, use the exact spellings of all names. Make sure to double-check your spelling. If you're unsure of the provinces or state's abbreviation, click "state" for a full list of Canadian provinces and U.S. states.

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3)  Q:  How do I place an order?

A:  We provide an online store for you to place your order.
Online Orders - Send your order to us online 24 hours a day. From our online store, browse or search to find the items you are looking for, and add them to the shopping cart. A note will appear on the page informing you the product has been added to your cart.
To complete your purchase, click on the shopping cart at the top of the page.  Then click the checkout button below your cart items.  Then fill out your billing, shipping, and credit card information and submit your order. Please be sure that you allow pop-ups for the site and that your cookies are enabled.
You will receive a confirmation email indicating that we’ve received your order successfully and we’ll also supply you with an order number.  Please use this order number for reference purposes.

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4)  Q:  How secure is your website?  I’m concerned about credit card fraud.
Our Website uses Secure Socket Layering (SSL) with up to 128-bit encryption and RC4 encryption schema is used to ensure the full security of the buying process.  Highly sensitive information, such as your credit card number, is changed into scrambled code, through a process called encryption.

If you are making a purchase in our online store, your information, including your encrypted credit card number, is stored in our database. The entire transmission is securely encrypted.

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5)  Q:  I’ve forgotten my Rand McNally password.  What do I do and how quickly will I receive it?
A:  Enter your email address in the box provided on the ‘Sign In’ page and click the ‘Get Password’ button. Your password will be emailed to you shortly.  Please note times may vary depending on your email service provider.

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6)  Q:  I’ve forgotten by Perly’s on-line mapping user name and/or password.
A:  Contact our Customer Service department either by phone at 1-800-205-6277 or via email at customerservicecanada@randmcnally.com and we will provide you with the information you need.   

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7)  Q:  How can I check the status of my order?

A:   We will provide you with an order number at the time you place your order. Please keep this number in case you need to check your order status in the future.  You can check your order status by clicking on “My Account” on our home page. 

We are committed to give top priority to your order and process it as quickly as possible.  Please allow for the estimated shipping times listed with the shipping option you selected.

Your order will also reflect the date it shipped in the Order History at the bottom of the details for the order.

You can also check the status of your order by contacting our Customer Service department at 1-800-205-6277 or via email at customerservicecanada@randmcnally.com

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8)  Q:  May I return or exchange a product?
A:  Because your satisfaction is important to us, we've made our return policy simple. You may return items bought at Rand McNally.ca for any or no reason within 60 days of delivery for a full refund. We'll pay the return shipping cost if the return is a result of our error.

Please complete the on-line Return and Exchange form, save it, and email back to us at customerservicecanada@randmcnally.com.

The Return and Exchange form will be reviewed and emailed back to you within 2 business days, with your authorization number included, giving you authorization to return the listed items to the address below: 

Rand McNally Canada
Attn:  Returns Department        
90A Royal Crest Court
Markham, Ontario
L3R 9X6
Please note that we require receipt of the product being exchanged/returned, in saleable condition, before we can ship a replacement or credit your account.
Please don't hesitate to contact us with any questions:
Email: customerservicecanada@randmcnally.com.  Phone:  1-800-205-6277.

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9) Q:  What taxes and other charges will I incur?
A:  Please note:  On-line prices do not include applicable taxes.  Taxes will be added during the checkout function. 
United States Residents: 
All merchandised is shipped Free On Board from our point of shipment in Markham, Ontario.  Accordingly, you may be required to pay import duties and taxes which are levied once the merchandise reaches the United States.  Additional charges for customs clearance are also your responsibility; we have no control over these charges.  Custom policies vary widely; you should contact your local customs office for further information.  In addition, when ordering from Rand McNally Canada, you are the importer-of-record for customs purposes and you must comply with all laws and regulations of the United States related to receiving goods. 
Canadian Residents:
Rand McNally will collect all applicable Goods _ Services, Harmonized Sales and Provincial sales taxes as required.  All taxes will then be remitted to the appropriate taxing authority.

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10)  Q:  I didn’t see my question in the FAQ section of the website.  How can I contact you to ask my question?
A:  We look forward to hearing from you anyway convenient for you.
By phone:  1-800-205-6277
Email:  customerservicecanada@randmcnally.com
Fax:  905-477-7408

Or write to us at:
 
Rand McNally Canada Inc.
Attn:  Customer Service
90A Royal Crest Court
Markham, Ontario
L3R 9X6

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